Refund & Return Policy
Thank you for shopping with SOL 888 Collective. Due to the nature of our products, all sales are final once an order has been fulfilled and shipped.
We do not accept returns or exchanges for change of mind, ordering the wrong item, or products that have already left our possession.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as possible after delivery.
To help us review the issue, we may request:
- Your order number
- Photos of the product and packaging
- A description of the issue
- Any other information reasonably needed to verify the claim
If the issue is confirmed, SOL 888 Collective may provide an appropriate resolution, which may include a replacement or refund.
Missing Items
If an item is missing from your order, please contact us promptly so we can review your shipment and order details.
Orders We Cannot Fulfill
If SOL 888 Collective is unable to fulfill or ship an order, the affected portion of the order will be refunded to the original payment method.
Shipping Issues
Once an order has been transferred to the shipping carrier, delays, loss, or delivery issues may require review with the carrier. Please contact us if you experience a shipping problem so we can assist where possible.
Final Sale
Except for damaged, defective, incorrect, missing, or unfulfilled orders as described above, all purchases are final and are not eligible for return, exchange, or refund.
Questions
If you have questions about an order, please contact SOL 888 Collective using the contact information provided on our website.